FIVE STAR IT SUPPORT

24-7 BUSINESS SUPPORT

RETAIL STORE

CUSTOM GAMING PC'S

Business Support

Need Business Support?

Contact one of our engineers now via the live chat on the right or via our contact form.

Business Support Packages

Here at Electrowise we have several different business support packages, each of which provide a set amount of hours for support. We don’t believe in charging per PC, as with most company’s the monthly cost just wouldn’t be justifiable.

Instead we provide a set monthly cost for the entire company (regardless of the amount of systems) which provides x amount of hours to use each month. If you go over the allocated hours, we provide discounted rates for the extra time spent.

We have found that this system works well with our current customers, most of which rarely go over the allocated hours of their support package.


If you don’t see a package that appeals to you, we also offer individually tailored bespoke packages. For more information please contact the team on 01626 202091, and we would be happy to assist.

Essential Support

£89/Month

  • 1.5 Hours Remote Support

  • Phone & Email Support

  • Fast & Efficient Response Time

  • Discounted Rates For Additional Hours & Site visits

  • 14 Day Credit Account

Sign Up

Bronze Support

TOP PACKAGE
£155/Month
  • 2 Hours On-Site/Remote Support
  • 1 Hour In-House Repairs
  • Phone & Email Support
  • Monitoring Services (Backups & Network)
  • Management of Anti-Virus Protection*
  • Fast & Efficient Response Time
  • Discounted Rates For Additional Hours
  • 30 Day Credit Account
Sign Up

Silver Support

£215/Month
  • 3 Hours On-Site/Remote Support
  • 2 Hours In-House Repairs
  • Phone & Email Support
  • Monitoring Services (Backups & Network)
  • Management of Anti-Virus Protection*
  • Fast & Efficient Response Time
  • Discounted Rates For Additional Hours
  • 30 Day Credit Account
Sign Up

Gold Support

£295/Month
  • 5 Hours On-Site/Remote Support
  • 3 Hours In-House Repairs
  • Phone & Email Support
  • Monitoring Services (Backups & Network)
  • Management of Anti-Virus Protection*
  • Fast & Efficient Response Time
  • Discounted Rates For Additional Hours
  • 30 Day Credit Account
Sign Up
How long will it take to solve my issue?

We strive to provide fast and efficient support to all of our customers. We have an average initial response time of 2 hours. After the initial response we get to work on the problem and keep you updated with the progress. 95% of issues are resolved the same day

What if our support requirements change?

We monitor the usage of the support and can send usage reports each month along with the invoices if required. If the support package needs to change we will address this and discuss the best way to go forward. Whether it be reducing or increasing the amount of hours required per month.

How are payments made?

We send invoices out on the 1st of each month (excl. Bank Holidays), and invoice a month in advance. We ask that either a standing order be set up, or you sign up for the Direct Debit method for the support package total to be paid at the beginning of each month.

We also open a 30-day credit account for any purchases made in store

What if we don't call for assistance for a month?

We understand that there are going to be some periods where you wont need to call us in to address any issues. However we are still working hard to provide support for the business. We run maintenance in the background and receive daily reports from servers (where applicable) and antivirus programs.

How do we report an IT issue?

We have recently implemented a Help-Desk package to allow our customers to be able to start a support ticket, view progress updates, see how much time was spent on each task. You can access the Help-Desk portal directly, or submit a ticket via email.

You can also contact the support team via the email address’ provided, the office landline, or via mobile phone.

What if we have an emergency outside of Electrowise's working hours?

Our normal working hours are Monday – Friday 09:00 – 17:30. We do however provide out of hours support for our business support customers in the event of an emergency. This is to be discussed upon signing up for a support package

Are we tied in with any lengthy contracts?

When signing up for a support package, we provide paperwork detailing what is included in the package, payment details, and also the terms of cancellation.

All we ask is for 1 month notice, and that any outstanding payments are cleared prior to ending the support.

Please note that all of our Business Support Package prices detailed are exclusive of VAT.

LEADING IT SUPPORT

Here are some fun facts about Electrowise and the support services we offer. 

Active Clients

Servers Managed

Computers Managed

SLA Uptime

TRUSTED IT SUPPORT

We are as only as good as our latest system or repair. We pride ourselves on our customer care and commitment to thereof. Our latest Google reviews are below, alternatively, you can contact us for business recommendations or statements of service quality.

Microsoft AEP logo
Devolo logo
Microsoft small business specialist logo
Kaspersky lab logo
Office 365 logo
Microsoft solutions partner
nhs discount logo

Contact Us

Feel Free to contact us here at Electrowise Computers on the information provided below for any Home User or Business Service enquires you may have.

A Little About Us

Electrowise Ltd started over 28 years ago offering computer sales solutions. We have since diversified and now provide a full range of IT services for both Home Users & Business Users alike. All of which is run from our Newton Abbot Store.

Useful Pages

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More About Us

View Our Business Clients
Computer Systems
Support
Home User Services
Business Services

Contact Details

Feel Free to contact us on the information below for any enquiries on any of our computer systems or services.

Telephone: 01626 333350
Email: [email protected]

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Domestic & Commercial Computer Sales, Services & Repair in Devon.